Frequently Asked Questions (FAQs)
1. What does Family Trends sell?
Family Trends is an online women’s fashion store specializing in dresses for special occasions and everyday wear. Our collections include prom dresses, formal dresses, wedding guest styles, rehearsal dinner dresses, cocktail dresses, evening dresses, work dresses, blazer dresses, and seasonal styles. All products are physical, ready-to-wear garments.
2. Where do you ship?
We currently ship within the United States only.
Free standard shipping is available on all U.S. orders.
3. How long does shipping take?
Orders are usually processed within 1–3 business days.
After shipment, standard delivery typically takes 5–8 business days.
Total estimated delivery time is 6–11 business days.
4. Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the United States.
There are no hidden shipping fees.
5. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number.
You can use this number to monitor your shipment’s progress.
6. What is your return policy?
We accept returns within 30 days of delivery.
Items must be unused, unworn, unwashed, and in original condition.
For full details, please review our Refund & Returns Policy page.
7. What should I do if my item arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Provide your order number and clear photos so we can assist you promptly.
8. Do you offer exchanges?
At this time, we do not offer direct exchanges.
If you would like a different item, please return the original product and place a new order.
9. What payment methods do you accept?
We accept major credit and debit cards and secure online payment methods supported at checkout.
All payments are processed securely and in USD.
10. Is my payment information secure?
Yes. All transactions are protected with SSL encryption and processed through secure payment gateways.
Family Trends does not store your full payment details.
11. How can I contact customer support?
You can reach us using the details below:
📧 Email: support@familytrends5657.com
📍 Phone: +1 559-375-1544
📞 Address: 1175 Fresno St, Fresno, CA 93706, United States
We aim to respond to all inquiries as quickly as possible.
12. Do you sell digital products or services?
No. Family Trends sells physical women’s fashion products only.
We do not offer digital items, services, rentals, or subscriptions.